Last updated: July 2024
Our Commitment to GDPR
sage-egret is fully committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We take our responsibilities regarding personal data seriously and have implemented comprehensive measures to protect your information.
Data Controller
sage-egret acts as the data controller for personal information collected through this website and our services. This means we determine the purposes and means of processing your personal data.
Contact details:
sage-egret
47 Queen Square
Bristol, BS1 4LH
United Kingdom
Email: [email protected]
Your Rights Under GDPR
Under the UK GDPR, you have the following rights regarding your personal data:
Right to Be Informed
You have the right to be informed about the collection and use of your personal data. This GDPR statement and our Privacy Policy provide this information.
Right of Access
You have the right to request a copy of the personal data we hold about you. This is known as a Subject Access Request. We will respond to such requests within one month.
Right to Rectification
You have the right to request that we correct any inaccurate personal data we hold about you. We aim to correct any inaccuracies within one month of being notified.
Right to Erasure
You have the right to request the deletion of your personal data in certain circumstances, including when the data is no longer necessary for the purpose it was collected, or if you withdraw consent.
Right to Restrict Processing
You have the right to request that we limit how we use your personal data in certain circumstances, such as when you contest the accuracy of the data.
Right to Data Portability
You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
Right to Object
You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing purposes.
Rights Related to Automated Decision Making
You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. We do not currently use automated decision-making in our services.
How We Protect Your Data
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
- Encryption of data in transit
- Regular security assessments
- Access controls limiting who can view personal data
- Staff training on data protection
- Secure disposal of data when no longer needed
Data Processing Activities
We process personal data for the following purposes:
- Responding to enquiries and providing quotations
- Delivering our property search and consultancy services
- Sending service-related communications
- Marketing communications (only with your consent)
- Website analytics to improve user experience
- Compliance with legal and regulatory requirements
Lawful Basis for Processing
We rely on the following lawful bases for processing personal data:
- Consent: Where you have provided explicit consent for us to process your data
- Contract: Where processing is necessary to perform a contract with you
- Legitimate interests: Where we have a legitimate business interest that does not override your fundamental rights
- Legal obligation: Where we are required to process data by law
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Retention periods vary depending on the type of data and our legal obligations. When data is no longer required, it is securely deleted or anonymised.
International Data Transfers
Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the Information Commissioner's Office.
Exercising Your Rights
To exercise any of your rights under GDPR, please contact us at [email protected]. We will respond to your request within one month. If your request is complex or you have made multiple requests, we may extend this period by a further two months, and will notify you if this is necessary.
Complaints
If you are not satisfied with how we handle your personal data or respond to your requests, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
Updates to This Statement
We may update this GDPR statement from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically.